My Work

We’ve created a cutting-edge global cloud communications platform that prioritizes privacy and security. As a genuine innovation in business modeling, we’ve combined advancements across several crucial dimensions: Firstly, technological innovations such as a cloud-native platform (IaaS, SaaS), IoT device management, and mobile and browser-based clients, among others. Secondly, we’ve opened up new customer segments and expanded our global sales channels. Thirdly, we’ve developed new monetization models by offering subscriptions and SaaS solutions. And finally, we’ve introduced organizational innovations such as Continuous Integration & Delivery and DevOps to support our success.

This project aimed to create a clear strategic development plan for the company by evaluating options and exploring business opportunities beyond the existing business model. The project included defining the new corporate vision and establishing intermediate steps and measures to achieve it. To support innovation, innovation methods such as design thinking were introduced, and a Skunk Works unit called „Lane 2“ with 15 employees was set up and managed. As the figurehead of the vision, I communicated the company’s vision throughout the group of companies and externally, including giving keynote speeches at internal and external events. Finally, digital excellence was anchored within the company, and the project continuously renewed the business models to ensure the company stayed competitive.

This powerful embedded computer is designed for outdoor use, with industrial specifications to withstand extreme temperatures, heavy rain or snow, and even vandalism. It provides physical access control and door call capabilities while offering residents ultra-wide-angle video without compromising its design. Despite the numerous requirements and a tight deadline of 6 months, the project was successfully completed.

This innovative solution offers a revolutionary mobile infrastructure designed for large, complex service applications such as stadiums, festivals, and passenger transportation. Custom handhelds are used instead of smartphones, with features such as a touch screen that can be operated with gloves or pens, a waterproof and ruggedized design, a 2D scanner, card reader, RFID/NFC support, and Bluetooth connectivity. Professional service applications called „Quipps“ are provided, offering solutions for hospitality, access control, ticket sales and validation, cashless payment, and inventory management. Additionally, a scalable cloud server and no-code development environment are included for easy management and integration with back-end systems. As a full-service agency, I was responsible for strategy advising, corporate communication, UI and product design. The system was also offered as-a-service as early as 2012, making it an award-winning and innovative business model.

To compete against global competitors as a small to medium-sized business is not only a challenge in terms of product technology. This company has always prided itself on being an innovation leader. However, even the best product will be difficult to sell if the customer perception isn’t aligned. An invincible company must leave a consistent and cohesive impression across all channels throughout the customer journey, ideally setting its offerings apart from the competition and strengthening its own brand.

Therefore, I developed a powerful positioning strategy, leading to a new corporate identity that was translated into a suitable corporate design and corporate communications (including wording). Essentially, this identity has only been fine-tuned over the past 15 years and still forms the foundation for impressive global growth.

I was entrusted with the task of building a customer success team and organization for a leading industrial software vendor. I recognized that the company’s success relied on its ability to deliver value to customers, so I assembled a team of experts who were committed to proactively ensuring that customers achieved their desired outcomes. I established processes and workflows to monitor customer progress and identify potential issues, and provided customers with the right resources and support to overcome any challenges they encountered. Under my leadership, the customer success team became a crucial aspect of the company’s overall strategy, fostering strong, long-term relationships with customers and propelling the company’s success.